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As new systems are rolled out from Microsoft and organizations look to centralize their data, developing, migrating, and maintaining solutions across legacy systems can be time consuming. Netstartups's Microsoft Platform services provide you with a comprehensive suite of services from ground-up application development and maintenance to training on Microsoft technologies that enable you to take advantage of the latest technologies without rapidly staffing new skills and deploying internal integration teams.

Netstartups's application maintenance services are designed to enable you to lower the total cost of ownership (TCO) for your application portfolio and to help you leverage the best practices that we have formulated through our years of experience in providing these services to our customers. The application maintenance services are governed by an SLA framework to ensure that the desired service levels are met. Our data migration services seamlessly transfer business-critical data and systems from your legacy systems to Microsoft .NET-based systems.

Netstartups's global delivery capability from any of its on-shore, near-shore or offshore delivery centers allows you to choose the right shore model for your needs.

Our consultants will help analyze your application portfolio and recommend a comprehensive plan for:

• Applications whose support should be outsourced

• Applications that can be retired, migrated, or re-engineered

• Developing an SLA based framework to define, measure, and report on service levels

• Support methodology, including transition plan for applications that are outsourced
  
  Netstartups follows a robust maintenance process that is tracked using its quality processes. Key components of the maintenance process are:
   

• Request Management

• Incident Management

• Root Cause Analysis

• Trend Analysis
  
  Netstartups has a mature production support process that allows for each issue to be captured, recorded, and tracked to resolution. Metrics, such as time to respond and time to resolve issues, are tracked to ensure that no issue is overlooked. Netstartups has the capability to provide production support on a 24/7 basis.
  
  Netstartups offers migration services for clients who would like to:
   

• Improve the response time to change requests from business users

• Reduce risk on maintainability of their applications due to reduced availability of support

• Reduce the cost of maintenance by moving to a different platform